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Description

The easy-to-use Harmony 880 Advanced Universal Remote from Logitech allows your entire family to easily use the entertainment system. Use the 8 On-screen activity buttons with Smart State Technology to watch movies, listen to music, or enjoy your favorite TV shows. Enjoy quick and easy set-up by connecting the Harmony Remote to your home computer via... more

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Harmony 880 Advanced Universal Remote Reviews

Buggy software and a terrible battery

Reviewed on 11th August 2009:

I was excited when I first got this remote. It looked good and had all the features I needed to do away with all my other remote controls. The charging cradle was a real seller for me too. It had a few minor problems from the get go, such as awkward placement of a few of the buttons. The software was always a little buggy too. It would constantly ask me something like the following, "Is your system set up correctly? Hit this button if it is -->". No matter how many times I said yes it would ask me again the next time I powered up my components. The final straw however, was one month after the warranty expired (which is only 1 year) the battery no longer retains its charge and so the device has become virtually useless. For a device costing as much as this does, I expected a whole lot more.

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Almost perfect, but not quite..

Reviewed on 7th August 2009:

I bought this for my boyfriends birthday. It got tired of him asking me to pass the remote and then telling me I passed the wrong one. In his room alone, he has 4 remotes. And the Logitech could control at least 8 items in his room. Including his xbox, his laptop, and his stereos.

But the only thing it doesn't control is his TV. Apparently it doesn't work on radio waves, but ONLY on infrared.
That kind of pissed me off.. We spent 4 hours trying to configure the buttons, but it still didn't work. And I'm pretty sure that he never uses it.. Which defeats the entire purpose..

At least it was a good idea..

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Say goodbye to all your remotes!

Reviewed on 5th August 2009:

With a new flat panel TV, wii system, surround sound stereo system, and dvd player, I was used to having to fiddle with many remotes before getting everything on. However, this Logitech Universal remote does the job in one simple step.

Pros:
- Keeps my coffee table clear of 4 other remotes
- Makes switching to video games or watching a movie a snap
- Has a battery charger and a very long lasting battery life
- Has the time and buttons glow in the dark for optimal use
- Remote screen lights up when you pick up/move the remote to make it easy to see while optimizing battery life, and shuts off after a few seconds

Cons:
- It takes a while to do the initial setup so set aside an hour minimum
- The buttons can be hypersensitive so when you press them once, they may "click" twice, which can be frustrating.

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Disappointed...

Reviewed on 3rd August 2009:

I know everyone loves these remotes but have to say we will not be buying it again. Again you say??? Yes, after spending $250 plus, we're throwing it out. The buttons have, one-by-one, stopped working and the thing is now useless to us. Granted we've had it for 2 years, but heck, at this price, it should last a lot longer than that.

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Great at first, slow decline, then utter failure

Reviewed on 3rd August 2009:

We bought this after a desperate search for a truly good universal remote. We had been through several that just plain sucked. However, after the initial set-up, we were absolutely thrilled with it! We loved everything about it! It seemed to be the perfect solution to all of our needs - plus, it was really cool. We could put pictures in the background and set up the menus to absolutely anything we wanted, and my husband could plug it in to his computer and transform it to do everything under the sun. We were ecstatic!

However, within six months, the single-button shortcuts stopped working. We had to turn on each component individually. No amount of wrangling seemed to make a difference - it just wouldn't get fixed. Very annoying.

After a year, practically none of the buttons work at all. The volume control is gone. Almost nothing works. It's completely ridiculous. I realize electronics are not designed to last forever - but it's been a YEAR. Call me crazy, but I think we should still be able to turn the volume up or down with a remote we paid almost $200 for after twelve months.

I would NOT recommend this remote to anyone. If you had asked me four months in, I would have given you a hearty hell yes, but now - absolutely not. It's a waste of money. It's really too bad, but the fact is, it will just fall apart on you.

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harmony 880

Reviewed on 19th July 2009:

works well
integrates
dvd
vcr
cable
vudu
digital and analog music
cd player

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Great product

Reviewed on 18th July 2009:

Purchased for my father and it was a breeze to set up and using it is even easier. push one button and everything for that task turns on. swithcing from just watching TV to a movie is as simple as pushing two more buttons. Fantastic product to control everything for your entertainment pleasure.

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Disposable

Reviewed on 17th July 2009:

It's a very good product for the first year. However, after the first year the buttons will begin to degrade fast. Anything that cost more than $100 usd you'd expect to last at least 4 years. This is my second remote 880 'cuz ALL my house systems are already automatized with it, but in no way I'd buy the more expensive versions.
So functionality is very good, quality quite poor.

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Everyone needs one!

Reviewed on 8th July 2009:

This is the second harmony remote I have owned. I was completely blown away with the first and its ability to control all devices - including all functions. The most wonderful part is that the set up is essentially idiot proof! I dealt with customer service during the first remote's life and they were very helpful. After the remote finally gave up the ghost, I decided to upgrade to this model. I like that this one has rechargeable batteries and the look of it is a bit more high tech. It was very easy to upgrade the remote using the software from my previous remote, so I didn't even have to enter my device info again - just plugged it up and the software did the rest. Everyone needs one of these if you own more than a t.v. and cable box! This remote truly does everything it says it will.

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Big Logitech remote fan

Reviewed on 7th July 2009:

This was a repplacement for another 5 year old Logitech remote that our kids(ages 5 and 2) spilled juice in. The Logitech remotes are awesome, a must have for anyone with multiple components. We currently control the DVD, PVR, VCR, amp, cable box, and TV with this one item. They are easy to program, just plug into your computer, run the disk, selct your components and BAM you are ready to roll. The only issue I have with this particular model is that the shape makes it awkward to use the forward and play buttons because of the size of my hands. (My husband does not have this issue). But I would rather deal with that rather than have to juggle 6 remotes. Fantastic gift idea for your computer literate friends and family.

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The Only Remote You Need

Strengths:

Ease of use

Weaknesses:

May be tricky to set-up for some

Reviewed By bubbleheaddiver89 on 5th January 2008:

Much research on the web showed many (mostly) negative reviews and this made me uneasy but I decided to take the plunge based on the positive reviews I read. I consider myself above-average when it comes to configurining electronics.

Equipment I needed to set up included a Samsung DLP 50" TV, Toshiba HDDVD, a Panasonic HT system that's about 4 or 5 years old, XBOX 360, and a Motorola HD DVR cable box.
My configuration is as follows:
Watch TV: TV on and set to S-Video, Motorolla cable box on, HT on and set to Aux. Watch a DVD: TV on and set to HDMI, HT on and set to TV, Toshiba on. Play XBOX: TV on and set to component 1, HT on and set to TV, XBOX on. Naturally, it took 4 remotes plus one game controller to do all of the different settings plus having to go in and out of menus.

The remote arrived and I immediately liked the asthetics of it. It appears to be well-made. The battery had enough charge to begin programming it. I managed to get everything set up via the USB and software. Entering the devices was very easy. All I had to do was write down the make and model numbers. There were a few problems synching the devices to power up and down together but the remote's built-in help quickly solved it.

I did have one problem. It was getting the DVR and OnDemand buttons on the LCD screen. I called Logitech customer support and was not on hold very long when a lady attempted to help me. Unfortunately, she did not speak or understand English very well. While she really did try to help, it just wasn't working and I ended the call. At this point, I was really thinking about returning the remote because I simply couldn't get the two buttons on the screen. After a bit more fidgeting with the remote, I decided to call back to see if I got someone else. A very cheerful guy answered and quickly solved my issue for me. He could actually go into my software on his end and set up the remote the way I wanted. I found out he was on the West Coast. After call #1, I was afraid Logitech does what many computer companies do, and have call centers manned overseas.

I now have everything working perfectly and couldn't be happier with my purchase. Logitech sent a customer satisfaction survey following my second call. I never received one from my first experience.

The remote is an absolute joy to operate. My wife loves it and my 4 former remotes are safely tucked away in a drawer. MOST OF THE NEGATIVE REVIEWS SEEM TO BE CENTERED AROUND BATTERY CHARGING AND/OR PROGRAMMING THE REMOTE. MY BATTERY CHARGES VERY WELL AND IF YOU CAN NOT GET THE REMOTE TO SET-UP PROPERLY, CALL TECH SUPPORT, THEY WILL MAKE IT WORK FOR YOU IN A TIMELY MANNER.

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Harmony 880

Strengths:

Very functional as far as controlling multiple sources

Weaknesses:

Slow reaction time when interacting with the Cable interface

Reviewed By keiqo on 12th November 2007:

This remote is very important because it actually deals with graphical input when controlling multiple sources putting you into a management position instead of scrambling to find other remotes. It's also better for the environment because of the ability to recharge with a lithium ion battery. In this new green generation we should find this a very valuable addition. Also it is very important because it is one of the first aftermarket remotes that actually interacts with a DVR which sets another standard for remote controls for any couch potato or those that use their TV as a display and learning tool this is a very important product.

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Great device, convoluted setup

Strengths:

Excellent remote for a Home Theater novice

Weaknesses:

Cheap feeling buttons and a little complicated when trying to do advanced functions

Reviewed By benjamin_madison on 26th July 2007:

If you have 3,4 or 5 remotes to control your home theater system then this is your honey. Setting it up for basic operations (Watch TV, DVD, etc) is a cake. Considering their remote code database is so expansive, you may not even have to do anything except enter your components model numbers. Bad thing is, if you want to make the remote more user friendly you're out of luck. You can't rearrange functions under each device as you see fit. And doing any kind of advanced programing is out of the question because the setup software is very restrictive in this arena.

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880 Remote is amazing

Strengths:

ease of set up, support was fantastic

Weaknesses:

not touch screen

Reviewed By ckmerc02 on 27th November 2006:

I am fairly particiular when it comes to my AV equiptment... I received this product...and had everything all set up w/ TV, Receiver, Cable box (HD DVR), DVD & PS2 in no time at all.

very intuitive..had one small change to the remote that I could not make using their on-line software....I called the logitech help line on SUNDAY and they quickly "sent" the instructions to my remote while I was online and the phone with them.

outstanding support!! my cable box DVR works great with it as well... wife is very happy with the ease of use... outstanding

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One nice remote

Strengths:

Glows in the dark, controls many devices, rechargable

Weaknesses:

Ergonomics, confusing inputs

Reviewed By mflah on 23rd October 2006:

Yes, this is a fantastic glow in the dark remote! Controls a million different devices. I found setup was easy, and it works with ease.

But, the button layout needs work. Frequently used button should be be larger than the others. Very hard to use this remote with one hand. A little slippery too.

Overall, save your money and wait for version 2.0 (..... the next version of this remote).

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It's great

Strengths:

Everything in one powerfull remote

Weaknesses:

I can understand that some people might have trouble with the setup

Reviewed By moorshu on 26th July 2006:

The remote is great, I have it about 1 year now and I can do more with the Harmony 880 than I could do with the remote that came with my TV.
The web interface is good (but I agree with another user who says that it is slow).
They had the remote codes for everything I have, including an 8 year old Samsung stereo, just enter the brand and model numbers and presto all commands are there, very impressive!
The possibilities are endless, I have it setup for some activities that require 5 devices to turn on and be put in a certain mode and it works flawlessly.
Setting all this up did take some time and I did need to contact Logitech support twice (I work in IT, it does not happen very often that I contact support). I contacted them by email and even though it took more than a day, their response was very good and resolved my issues completely.
Sometimes it does get out of sync with the actual situation (HDR is on but remote thinks it is off), at that point I cover the remote with my hand and set it in the state that it has to be in, those things are inevitable.
Overall, it is one of the best purchases I did last year!

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The perfect remote *some inquisitiveness required*

Strengths:

I have yet to find something this remote can't control. You have total control over how the remote operates your devices.

Weaknesses:

It is sometimes a bit convoluted finding the online menus to fine tune the remotes operation.

Reviewed By gt_mattex on 19th June 2006:

Have no doubt that this remote will have no problem controlling any of your home theater equipment. Also have no doubt that this remote can be fine tuned to suit you needs right down to the milliseconds between commands when using the macros.

The problem lies with the web interface which makes the fine tuning process rather cumbersome. The pages that give you total control over the remote are very difficult to find. In fact I found them by accident.

In summation this remote is by far the best remote I've ever owned and if you don't really need total control over your remote this one is probably a god send. If you do need that level of control be prepared for a bit of 'hide and seek'.

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Does what I need it to...

Strengths:

Setup was very easy. Answer a couple of questions online and voila.

Weaknesses:

It adds features that some of my gear does not support

Reviewed By jachamp on 14th June 2006:

I bought this since my older universal remote would not support my new plasma.

I opened the box (which by the way was super easy) and began setting it up. I followed the instructions that came with the package except for one...I didn't charge it immediately. I instead opted to drain the battery first to get a full charge.

I dropped the CD into my laptop, loaded the software, and then went to the web page.

I answered a couple of questions, Selected the makes and models of my equipment and then connected the USB cable and downloaded the codes.

It was a breeze to setup. I was up and running in less than an hour.

The only downsides were that it did not let me set up a "Watch TV" mode. I had to go back and manually add that.

That and the remote shows functions for my equipment that my equipment does not support.

Other than that...I really can't complain.

It was worth the $155 I paid for it.

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Love my remote!

Strengths:

Ease of use

Weaknesses:

virus software-hinders setup, buttons too small

Reviewed By dwilliams309 on 22nd January 2006:

This remote is great! I had lots of problems setting up because Norton 2006 was blocking the set-up connection from the internet. Figured out later that Norton was corrupt, so it wasn't the remotes fault. Tech support worked with me for 2 hours. First level support was kind of weak, but escalated and resolved the problem. We went from 4 remotes to 1! It is awesome! All you need to do is answer a few set up questions about your equipment, follow the on-screen instructions and download the set up to the remote. I even have my kids pictures on the remote's screensaver! Just use a computer that you can disable firewall and virus protection and set up is a 10 min process! No codes to punch in over and over!

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A very good, but not perfect universal remote

Strengths:

First true Universal remote I've owned, Web updatable

Weaknesses:

Ergonomics, Web UI, No Macros, Help

Reviewed By ciemo@pacbell.net on 5th July 2005:

I've owned several other "universal/programmable" remotes,
all under $250. This one is the best so far. However, it's
not perfect.

What I do like is that the buttons are a good set and
work well with Tivo (many other remotes don't), my DVD player, my Cable set-top box, and my TV.

Another likable attribute is that the Web programmable UI
is pretty comprehensive and that there are many many
opportunities to remap buttons.

Okay, now the downsides:

1) Less than stellar ergonomics. The oval arrows (up, down, left, right) ring is too small for my hands (and I have small hands). It's uncomfortable to operate Tivo menus using this ring. The volume and channel buttons are too
stylistic to operate comfortably with your eyes off the
remote. Logitech designers should take styling cues from
the Sony Tivo remote.

2) The WebUI is very clunky. All programming operations must be done via the Web UI. The UI is appallingly slow.
There is no reason for the UI to be as slow as it is.

3) The default key mappings are not always correct and will
take multiple iterations with the slow Web UI to get it
right. But atleast you can eventually "get it right".

4) The Activities menus and Help features are interesting
and more "intelligent" than most other remotes -- they
remember the operating state of all components. However,
if the state is not correct for any reason (a component is
on when the remote thinks it is off), you can end up in
20-questions hell as the Help walks you through each
component one-by-one-by-one-by-one. I really want a menu
of buttons for changing power and A/V inputs on a component
by component basis. You can add these virtual buttons to
the menu yourself, however, there is no macro feature for
programming a sequence such as "TV/Video menu, 5" to get
your Tivo input set up correctly on the TV.

So, should you buy it? Well, the wife and baby sitter can
now operate the AV system with a single remote. I've yet
to teach my 6 year old to operate the system with the remote
(he has, however, mastered the Tivo remote).

Maybe Logitech will listen and a future software update
will get me the features I want.

It's a tough call. At the price, it's a bit expensive. It
does work as advertised, but there is certainly room for
improvement.

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